Refund policy

We have a 30-day satisfaction guarantee, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused or defective. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@shopfreshsurge.com. Please note that returns will need to be sent to the following address:

Fresh Surge
20423 State Road 7, Suite F6-178
Boca Raton, FL 33498

If your return is accepted, we’ll provide instructions on how and where to send your package. Fresh Surge covers return shipping costs for defective items only. For other eligible returns, customers are responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at support@shopfreshsurge.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

If your item is defective, Fresh Surge will cover the applicable return shipping costs.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (including food, flowers, or plants), custom products (including special orders or personalized items), and personal care goods (including beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch at support@shopfreshsurge.com if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, your item must meet the applicable return requirements. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.

If approved, your refund will be issued to your original payment method within 5–7 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If you have any questions about your refund, please contact us at support@shopfreshsurge.com.